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Service Technician

by Mary Silva on February 11th, 2015

Job Title:        Service Technician

Department:   Integration Department

Reports To:    Integration Manager

FLSA Status: Non-Exempt

 Summary Installs and repairs audio visual equipment by performing the following duties.

 Essential Duties and Responsibilities include the following. Other duties may be assigned.

  •  Reviews work orders to move, change, install, repair, or remove control boards, projectors, switchers, plasmas, LCD equipment.
  •  Reads technical manuals to learn correct settings for equipment; occasionally communicates with manufacturer
  •  Disassembles, inspects and tests equipment to locate and repair problem.
  •  Interface with customers to help remedy problems; frequently occurs onsite.
  •  Tests equipment to ensure that specifications are met.
  •  Enters commands into computer to test equipment.
  •  Reads messages on computer screen to verify that data is being transmitted between locations according to specifications.
  •  Demonstrates use of equipment.
  •  Measures, cuts, and installs wires and cables.
  •  Terminates wires or cables


To perform the job successfully, an individual should demonstrate the following competencies :

Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

Job Knowledge – Competent in required job skills and knowledge. Exhibits ability to learn and apply new skills. Keeps abreast of current developments. Requires minimal supervision. Displays understanding of how job relates to others. Uses resources effectively.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


 Education and/or Experience


Associate’s degree (A. A.) or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.



Language Skills


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.



Mathematical Skills


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.



Reasoning Ability


Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


 Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The employee must frequently lift and/or move up to 50 pounds.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this Job, the employee is regularly exposed to risk of electrical shock.

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