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AV Systems: Why Remote Monitoring and Management

by SUMMIT on July 23rd, 2014

Lately it seems every company is looking to reduce overhead costs without sacrificing agility, or lessening their ability to compete in the marketplace. Often times, technology departments within these organizations already don’t have the full compliment of necessary resources to fully support every AV installation and application. For understaffed, and overworked, departments as well as companies looking to boost productive while scaling back overhead costs it is time to consider implementing a remote monitoring and support strategy.

Whether your organization is an international corporation with multi-national offices, a university with 100 rooms on the same campus or a smaller business with a handful of rooms to support, remote monitoring can deliver significant cost savings impacting the organization’s bottom line. Audiovisual support teams can appreciate the flexibility remote monitoring can offer to meter system usage to better understand how users operate presentation systems; to pull usage statistics to forecast future system usage and support expenditures; and to manage audiovisual support from a centralized location. Remote monitoring systems are scalable, allowing the system to grow as the number of devices under management expands.

Remote monitoring systems provide real time feedback on system’s state, which enables the helpdesk and tier-one technicians to have a higher issue resolution rate at the initial contact phase; system information gleaned from the remote monitoring system can allow support professionals to correct user errors immediately. Remote monitoring systems allow support technicians to see in real-time the issue the user is experiencing and resolve it immediately. This, in turn, limits the number of calls placed to the in-house (or third party) field service technician. Remote monitoring systems also provide key information allowing service technicians to limit room downtime that can be costly and frustrating.

Remote monitoring systems also have the capacity to turn off all the equipment on a predetermined schedule. Support professionals can cut back on unnecessary system usage, and associate costs, by setting a time when all devices are turned off, avoiding projectors that run overnight wasting precious lamp hours, prolonging the lifecycle of the equipment and trimming maintenance costs.

Remote management systems also poll devices for usage statistics, providing support professionals with necessary data they can use to better plan their support strategy. For instance, alerts can be sent to technicians when a projector has reached 80% of its estimated lamp life. The technician can then coordinate with procurement to order a lamp. Another alert can be set to send when the device reaches 95% of its estimated lifecycle to have the lamp replaced. Remote support systems have the potential to minimize room downtime by providing crucial information beforehand. This enhanced data stream can limit the amount of unnecessary inventory support departments keep in stock, especially projection lamps that aren’t needed.

As your organization continues to look for ways to trim excesses costs from the budget, without sacrificing anything, consider developing a strategy that encompasses remote monitoring and support for your audiovisual technology. Implementing a remote monitoring system can reduce labor effort, allowing technicians to resolve more work requests in a shorter period of time, boosting productivity and efficiency metrics. It can also limit wasting money on equipment that won’t be needed, whether it is costly projector lamps, or no longer replacing equipment that customers never use; remote systems provide the information necessary to make informed purchasing decision.

At Summit Integrated Systems, we aspire to work with our clients to drive technology solutions that solve complex business problems. If your company is looking for a partner to provide the leading solutions in audio, video, collaboration, and presentation technology, we would love to connect to see how we may be able to help. 

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